Zendesk is a global CRM company that creates simple user friendly, cloud based customer support software.  Zendesk provides the best customer experiences and improves customer service.

Zendesk is currently used by over 170,000 companies, across hundreds of industries in over 30 languages including Hebrew. In terms of cost, Zendesk is suitable for any company size from start-ups to large enterprises.

iCloudius’ professional team specializes in providing complete personalized design process of an efficient business flow, system customization, development, implementation and support of Zendesk software solutions. We work together with our clients to select, develop and implement the best solution to fit their business needs and lead them with the perfect tools to success.

Zendesk offers various benefits, including:

  • Simple, easy to use software
  • Messaging – Respond to customers around the clock from anywhere (including messaging, live chat, social, email or voice)
  • Help Center – Build an integrated help center and community forum reducing resolution times for agents
  • Ai-powered bots – Deliver immediate personalized live chat response for each customer using automation and AI-powered bots
  • Agent workspace – Management, tracking, prioritizing and responding to customers with one unified center
  • Save time and lower cost based on quick and easy implementation
  • Single customer view –all relevant customer data is integrated enabling the creation of personalize experiences across the whole customer journey