Extend and enhance the world’s #1 CRM platform.
A Customer Relationship Management (CRM) system helps manage customer data. It supports sales management, delivers actionable insights, integrates with social media and facilitates team communication. Cloud-based CRM systems offer complete mobility and access to an ecosystem of bespoke apps.
The Salesforce system is customizable. iCloudius’ top developers experts can make your system to fit your exact needs. For the best result for our customers we at iCloudious, build the CRM system that fits you using both pre-programmed and custom apps.
Our developers build fully customized apps using the Salesforce platform that serves our customer’s needs. These apps automate business processes and help users to find important information.
The tailored apps created can be deployed on mobile, desktop and web and connect to nearly any data source.
The key features of a CRM system that can be developed and inserted to your CRM system include:
- Contact management – All the latest information about customers — from contact details to service conversations — is easily available to access and update.
- Lead management – The system enables users to track pipeline activities, tasks and targets, all the way from prospect through to conversion.
- Sales forecasting – Forecasting reports enable salespeople to get better visibility over their pipelines, qualify leads more accurately, and see how close they are to hitting their targets. Sales managers can use reports to motivate and manage their people.
- Instant messaging between employees – Real-time instant messaging functionality makes it easier for coworkers to ask and answer each other’s queries, Managers can check in on staff in the field, and employees can ask for instant feedback or support as needed.
- Email tracking and integration with Outlook and Gmail – Syncing email clients instantly with the CRM system allows businesspeople to get a complete view of their customers and leads without having to log in and out of different systems. Calendars and contacts can be viewed across every device, and emails can be created and managed from within a single workflow.
- File and content sharing – Team members can upload information to a centrally stored location, and share easily and instantly with coworkers.
- Dashboard-based analytics – Information is aggregated and presented in intuitive, meaningful dashboard displays that can be customised based on each individual’s priorities.
